PRIVACY POLICY
Effective Date: March 27, 2026 • Last Updated: March 27, 2026
A1 Auto Glass, LLC ("A1 Auto Glass," "we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services.
1. INFORMATION WE COLLECT
Information You Provide: When you fill out our quote request form, contact us by phone or email, or use our services, we may collect:
- Full name
- Phone number
- Email address
- Vehicle information (year, make, model)
- Insurance information (carrier name, policy details)
- Payment method preference
- Service location/address
Information Collected Automatically: When you visit our website, we may automatically collect:
- IP address and approximate location
- Browser type and operating system
- Pages visited and time spent on our site
- Referring website or source
2. HOW WE USE YOUR INFORMATION
We use the information we collect to:
- Respond to your quote requests and inquiries
- Schedule and provide auto glass services
- Process insurance claims on your behalf
- Communicate with you about your service (by phone, text, or email)
- Improve our website and services
- Comply with legal obligations
3. TEXT MESSAGING AND COMMUNICATIONS
By providing your phone number and checking the consent box on our quote form, you consent to receive text messages and phone calls from A1 Auto Glass LLC related to your quote request and service. Message and data rates may apply. Message frequency varies. You may opt out at any time by replying STOP to any text message. Reply HELP for assistance.
We will not send unsolicited marketing text messages without your express prior consent.
4. INFORMATION SHARING
We do not sell, rent, or trade your personal information. We may share your information with:
- Insurance companies: To process claims on your behalf, with your authorization
- Service providers: Third-party tools we use to operate our website and business (e.g., form processing services), who are contractually obligated to protect your data
- Legal requirements: When required by law, court order, or government regulation
5. DATA SECURITY
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. DATA RETENTION
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Quote request data is retained for up to 24 months unless you request earlier deletion.
7. YOUR RIGHTS
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of communications at any time
To exercise any of these rights, contact us at shopcare@a1glassllc.com or call (602) 989-5189.
8. COOKIES AND TRACKING
Our website may use cookies and similar technologies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect some site functionality.
9. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.
10. CHILDREN'S PRIVACY
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.
11. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.
12. CONTACT US
If you have questions about this Privacy Policy or our data practices, please contact us:
A1 Auto Glass, LLC
Email: shopcare@a1glassllc.com
Phone: (602) 989-5189